Frequently Asked Questions

Portal Games is a real-life game. You are locked in a room together with your friends. You must overcome various obstacles and manage to escape the room within one hour.

A game can have a minimum of 2 and a maximum of 10 players.; In 'Aladdin', 'Temple', 'Dracula' games, the minimum is 2 and the maximum is 12 players.

All games last 60 minutes. Exception: Bank and Motel games last 30 minutes.

Branches operate on weekdays [14:00 - 23:00] and on weekends and holidays [12:00 - 23:00]. Two days a year are considered non-working days – January 20 and February 26.

It is necessary to book the game in advance; the earlier, the better.

To make a reservation, you can visit our website and book the game you want.

Games can be conducted in Azerbaijani, Russian, and English.

The price depends on the game — game prices range from 12 AZN to 21 AZN. (per person)

For detailed information, you can visit the discounts and campaigns section of our website.

Yes, you can. To obtain the certificate, you just need to contact our call center. You can call +994 70 888 0 222 for detailed information. The certificate is valid for 1 month from the moment it is issued.

In our segment, there are both scary and non-scary games. At the same time, we have special children’s games designed for ages 6–14.

Horror games: Exorcist, Garage, House, Mummy, Madhouse, Dracula, Saw 2, Hannibal, Motel, Jackpot, Curse, Nun, Witch, Maya, Temple, Devil, Maniac, Ritual, Clown, Kabus, Trap, Hotel, Freddy Krueger, Schizophrenic, Siccin, Mason, Door, Dabbe, Animal, Blind, Virus, Mutant, Cemetery, Zang, Scream, Astral, Fear, Sinister. Non-horror games: Prison, Bank.

Yes. Each game has 4 fear levels (light, standard, hard, and ultra hard). You choose it before entering the game.

We are often asked: which game is the scariest? This is individual for everyone. Some people are afraid of darkness, some of sounds. Some are afraid of physical contact, while others remain indifferent.

Yes. In the Prison, Madhouse, Animal, and Harry Potter games.

No.

If you experience any difficulty during the game, you can request help. Our operator will definitely assist you.

When the time runs out, you will be released.

No. Using a mobile phone during the game is not allowed.

No. Taking photos/videos during the game is prohibited.

We have 4 difficulty (fear) levels and also special children's quests for children aged 6–14. An animator participates in these quests and there is no fear element. Fear game levels: Light – no actor, no fear. Everyone can participate. Standard – actor present, scary, but no physical contact. 14+ Hard – actor and light physical contact. 18+ Ultra Hard – actor and more intense physical contact. Only 18+ The level is chosen according to age so that everyone can enjoy the game comfortably and safely.

No. Videos are recorded only for security purposes. They are not provided to anyone and are not published anywhere.

Psychological illnesses, heart disease, asthma, epilepsy, alcohol intoxication, pregnancy, etc.

No. We follow safety rules.

Send your CV to our email address hr@portal.land.

Yes. +18

You can contact our call center at +994 70 888 02 22 or send an email to info@portalgames.az.

Yes, it is possible. For this, choose the branch where you want to celebrate the birthday and call the call center at +994 70 888 02 22, where you will be provided with detailed information.

Your IP address and user agent information are used only for analysis purposes and cookies, etc. Technologies, automatic or non-automatic methods, and sometimes obtaining, recording, storing, and updating data from third parties such as analytics providers and advertisements will be processed during the service period based on legitimate interests and the contractual relationship between us.